The evening menu
Seasonal plates, fresh pasta and dishes made for sharing.
Reserve for dinner ↗CUCINA · VINO · INCONTRI
An evening worth staying for.
See tonight’s menu, share dietary needs and reserve a table by the lake in a few calm steps.See tonight’s table↓FROM THE KITCHEN AND THE HOSTS
See the evening before you reserve it.
A short film and useful answers make the food, atmosphere and hospitality feel real before arrival.
At Casa Fiamma
Seasonal Italian cooking made for the table.
Warm hospitality, handmade food and evenings that feel generous rather than formal.
Aperitivo & wine
A changing selection of Italian bottles and drinks before dinner.
Reserve for aperitivo ↗Private tables
Considered menus for birthdays, teams and intimate celebrations.
Plan an occasion ↗Seasonal menu · Dietary care · Private dining
LIVE TABLE SELECTION
Choose more than a time. Choose your place.
Lake view, quiet corner, open kitchen or terrace: the map shows which suitable tables are available at your chosen time.
✓ Real table availability✓ Know the setting before arrival✓ Immediate confirmation
✓TABLE SELECTED
Table 02 · 19:30
Lake window · 2 guests
- Table held in the reservation system
- Confirmation sent automatically
- Preferences ready for the team before arrival
What this concept improves, connects and hands over.
The client-facing website ends here. Below, we show the problem it solves, the connected journey and the value delivered.
Casa Fiamma · Luzern
One journey. Two sides working together.
Customer experience
- View menu and atmosphere
- Reserve, join a waitlist or plan an event
- Share dietary needs and occasions
- Choose relevant updates or gift experiences
Behind the scenes
- Guest profiles and visit history
- Preference, occasion and consent tags
- Waitlist and private-event pipeline
- Segments for relevant invitations and win-back
Connected solution
The system behind the experience.
RESERVATION19:30 · 2 guestsTerrace · AnniversaryConfirmed ✓
WELCOME BACKElena Rossi · 6Vegetarian · Terrace
The customer journey
From one reservation to a useful guest relationship
Reserve
The guest books a table and shares only useful preferences.
Recognise
The team sees context before the guest arrives.
Remember
Visit history and consent stay in one organised profile.
Invite
Relevant guests receive the right event or seasonal message.
Where momentum is lost
A full table should help create the next visit.
- Guest preferences stay in notebooks and memory.
- Every reservation starts from zero.
- Generic campaigns make loyal guests feel anonymous.
A simpler way forward
Recognise guests. Serve personally. Invite thoughtfully.
- Each reservation creates a consented guest profile.
- Dietary needs, occasions and visit history are visible before service.
- Invitations go only to guests for whom they are relevant.
What we designed
A sensory restaurant identity, menu story and reservation experience.
What we connected
Reservations, consented guest profiles, preferences and relevant email segments.
Value added
Better hospitality before arrival and more thoughtful reasons to return.
Reservation platformGuest CRMAutomatic waitlistPrivate-event formsGift cardsGoogle reviews
The connected tools stay behind the scenes; the customer experiences one clear journey.
A guest remembered is a guest welcomed back.
Reservations, preferences and permission-based communication become one thoughtful hospitality experience.